Frequently Asked Questions
Our FAQ offers helpful answers to some common questions we hear from our clients. We believe in making every part of your experience feel easy, clear, and welcoming.
If you have questions you don't see here, please don’t hesitate to call us. We’re happy to help you personally.
Your questions, answered.
Scheduling & Booking
How do I schedule an appointment?
Do you accept walk-ins or same-day appointments?
Do you offer couples massage?
Can we book for a group or a party?
Why is it recommended to reschedule in advance?
How often should I schedule my sessions?
Treatment Options
Payment & Policies
This is my first appointment, what do I need to know?
Do I have to fully undress for my massage?
Should I talk or stay silent during my massage?
Why do I need to inform my therapist about medications, surgeries, or medical history?
What forms of payment are accepted?
Do you accept insurance or HSA cards?
How do I tip, and is tipping expected?
Do you require a credit card to book?
what is your cancelation policy?
Can I bring my pet or service animal?
Scheduling &Booking
How do I schedule an appointment?
Scheduling an appointment is simple and convenient. You can book your session online through our website or give us a call and we’ll happily find a time that works best for you. If you have any questions about which service to choose, our friendly team is always here to help. For the fastest response, we encourage you to call!
Do you accept walk-ins or same-day appointments?
We kindly ask that you schedule your sessions in advance so we can dedicate that time just for you. While we try to accommodate same-day requests when our schedule allows, we typically cannot accept unscheduled walk-ins. It’s always best to call ahead or check our online booking for any last-minute openings.
Do you offer couples massage?
We can book two clients at the same time with two different therapists in separate rooms, but we don’t have a shared room for side-by-side couples massage. It’s a lovely way to experience massage together—just with a bit of personal space.
Can we book for a group or a party?
We can accommodate up to three guests at the same time in separate rooms. For groups of four or more, we’ll schedule sessions in pairs. While our space doesn’t have a waiting area for larger groups, we’re steps away from coffee shops and boutiques in downtown Lititz—perfect for exploring between appointments.
Why is it recommended to schedule in advance?
Our schedules tend to fill quickly, so if massage therapy is something you know you want to continue, we encourage you to schedule your next session before you leave. This ensures you get your preferred slot and helps maintain consistency in your self-care.By the time your body starts signaling it's ready for more care, available appointments may be limited — and we want to support your wellness consistently, not just reactively. It also gives you something positive to look forward to, knowing your next healing session is already on the calendar.
How often should I schedule my sessions?
How you feel after your session is an important guide: ideally, we recommend maintenance sessions every 4 to 6 weeks to help you stay ahead of discomfort and maintain the balance we achieve together. Your ideal schedule depends on the goals you have for your body, your time and schedule, your budget, and most importantly — how your body feels. By paying attention to how long you feel good between appointments, you'll find a natural rhythm for how frequently your body benefits from sessions.
If your goal is deeper healing or you're working through an acute issue, more frequent sessions may be needed initially. Over time, as your body stabilizes, we can shift to a rhythm that feels sustainable.
Remember, muscles have memory. While that’s helpful for preserving strength, it also means dysfunctional patterns can linger without regular, intentional care.
Your First Visit
This is my first appointment, what do I need to know?
Your first visit will begin with a friendly chat about your health history, your health goals, and what brings you in, so we can tailor the session just for you. We’ll explain the process, answer any questions, and then step out to let you get comfortable on the massage table. There’s no special preparation needed—just arrive a few minutes early to fill out a simple intake form and wear comfortable clothing.
For your comfort and the peacefulness of the space, we kindly ask that you silence your cell phone and remove jewelry such as necklaces, bracelets, and dangling earrings before your session begins. It’s also helpful to avoid eating a heavy meal just before your appointment, as deep bodywork can sometimes feel uncomfortable on a full stomach.
Please note: For everyone's safety and the integrity of the therapeutic space, we cannot perform sessions if a client arrives intoxicated.
Do I have to fully undress for my massage?
Not at all—your comfort is our priority. You should disrobe only to the level you feel comfortable with. Many clients choose to undress completely or leave on their underwear, and either way you will be properly draped with a sheet and
Should I talk or stay silent during my massage?
It’s entirely up to you—this is your time. Some people like to chat a bit, while others prefer to drift into quiet relaxation. We follow your lead: if you feel like talking, we’re here to listen; if you’d rather enjoy the peaceful silence, we fully support that. We’ll occasionally check in to make sure you’re comfortable, but otherwise you can simply relax in whatever way feels best for you
Why do I need to inform my therapist about medications, surgeries, or medical history?
Your health and safety are our top priority, and knowing your background helps us tailor your session safely to you. Certain medications or medical conditions can affect how your body responds to massage or healing work, so we adjust our techniques accordingly. By sharing any relevant medical history—such as recent surgeries, injuries, medications, or chronic conditions—we can avoid techniques that might be harmful and focus on approaches that best support your healing. This way, you receive a safe, effective treatment that respects your unique needs.
As highly trained professionals, it’s our responsibility to adapt techniques thoughtfully — but we can only do so with a full picture of your health.
Honest communication allows us to honor your unique needs and deliver a healing experience that truly supports you, every time you visit.
Treatment Options
What does deep pressure or light pressure mean?
Pressure is largely subjective — your version of "deep" or "light" may feel very different from someone else's.
A helpful rule of thumb during massage: if you can breathe through it comfortably, the pressure is appropriate. If you find yourself holding your breath, scrunching your eyes shut, or bracing against the touch, your body is signaling that the pressure is too much and no longer supportive to healing.
Please don't hesitate to speak up during your session —
we welcome your feedback.
This is your time, your body, and your investment. Our goal is for you to leave feeling physically restored, deeply relaxed, and supported in your wellness journey.
Can I combine multiple services in one session?
Yes, you can often combine services in a single visit. For example, you might enjoy a soothing massage followed by an energy healing treatment, or add a specialized therapy like hot stone work to your massage. Just let us know what you’re interested in when booking so we can schedule enough time and tailor the session to include everything you’d like.
Payment & Policies
What forms of payment do you accept?
We accept cash, all major credit cards, and mobile payments through our secure booking platform.
Do you accept insurance or HSA cards?
We do not bill insurance directly. However, many clients successfully use HSA (Health Savings Account) or FSA (Flexible Spending Account) cards to pay for their massage sessions. If your plan requires documentation for reimbursement, we’re happy to provide detailed receipts or session notes upon request.
How do I tip, and is tipping required?
Tips are never required, but always appreciated. Many clients choose to tip between 15% and 25% of the service total, similar to other service based industries.
You’re welcome to leave cash or add gratuity through the card reader at checkout—whatever feels most comfortable for you.
Do you require a credit card to book?
Yes. A valid credit card is required to reserve your appointment. This helps protect our therapists' time and ensures mutual accountability. Your card will not be charged at the time of booking unless you choose to prepay or if a cancellation policy applies. This is a standard practice in the industry and aligns with our commitment to providing a professional, respectful, and secure experience for all client
What is your cancelation policy?
At Ambrosia, we value your time and ours. To provide consistent and respectful care for all our clients, we require at least 48 hours’ notice to cancel or reschedule an appointment.
Appointments changed with less than 24 hours’ notice will be subject to a 25% late rescheduling fee.
Cancellations made within 48 hours will incur a 50% charge.
Missed appointments without notice (no-shows) will be charged 100% of the service cost, billed to the credit card on file.
These policies are in place to respect our therapists’ time and ensure availability for clients who need care. We appreciate your understanding.
Can I bring my pet or service animal?
Certified service animals are always welcome. Due to the quiet nature of our space, we kindly ask that pets or emotional support animals stay at home unless otherwise discussed in advance.